Merchant Guidelines for Diecast Heroes Magazine

Thank you for purchasing Diecast Heroes magazine! Our online store is operated through Payhip, with Stripe and Bookvault handling payments, printing, and shipping worldwide. To provide a smooth purchasing experience, we’d like to clarify our guidelines:

1. Printing, Payment, and Fulfilment
   All payment processing, printing, and fulfilment services are managed by Payhip, Stripe, and Bookvault. As these providers handle these services independently, Diecast Heroes has no direct control over printing timelines, shipping schedules, or payment processing. For any questions about these processes, please refer to the relevant provider’s Merchant Guidelines.

2. Discount Codes
   If you have a discount code, please ensure it is applied before completing your purchase, as we are unable to apply discounts after payment has been made. However, if you encounter any issues, we’re happy to transfer your discount code for use on your next purchase.

3. Reporting Damaged Goods

   Please ensure to bring any issues that do not pertain to damage caused by delivery to us as soon as possible as we do only have 7 days after delivery, where we can communicate any potential damage to Bookvault.

   A hyperlink to Bookvault's Terms of Damaged Goods is included above.

4. Returns Policy

   Since Bookvault has no Return Policy, we will not be able to accept Magazine Returns or offer refund for it.

5. Customer Support
   For any questions or issues not covered here, please reach out to our support team. We are always happy to help within the parameters set by our fulfilment and payment partners.

Thank you for supporting Diecast Heroes magazine!